Get Immediate Answers to Frequently Asked Tenant Questions

Q. When is my rent due?
A. Unless the lease specifies otherwise, all rents are due on the 1st of each month.

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Q. What forms of payment do you accept?
A. You may pay online through your tenant portal via bank draft or credit card. Checks or money orders may be mailed or delivered to our office. Cash payments are not accepted.

Q. How do I request maintenance?
A. You can submit a maintenance request at any time through your tenant portal at https://austinvestors.appfolio.com/connect/users/sign_in

Q. What if I have an emergency maintenance request?
A. Please call our 24/7 Emergency Maintenance Hotline at (512) 795-4951

Q. How long will it take for a repair to be made?
A. Our goal is to have the repair made as quickly as possible. Most repairs are completed in 7 days or less.

Q. What happens when my lease is up?
A. We will offer you the opportunity to extend or renew your lease during the last 60-90 days of the lease. If you do not wish to extend your lease, you must provide us 60 days written notice and we will provide move out instructions.

Q. I am moving out, when will I get my deposit back?
A. We strive to return security deposits as quickly as possible. If the property is left clean and in good condition with no damages, then the deposit will be refunded quickly. If there are damages or additional cleaning/make ready items that need to be completed, then the refund could take up to 30 days. It is extremely important that you leave the property clean without any damages and provide a forwarding address in order to get a quick refund of your security deposit.